# How to Open a Support Request?

Are you experiencing an issue? Reaching our support team is very easy. First, click on the "_Help Center_" button located in the upper menu of the homepage, or directly click on the link below.

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Help Center:

[https://coinw.zendesk.com/hc/en-us/categories/27939150234393-CoinW-Prop-Trading](https://coinw.zendesk.com/hc/en-us/categories/27939150234393-CoinW-Prop-Trading)

Are our articles not sufficient for a solution? After proceeding to the help page, click on the "_Submit a request_" button in the top right corner. You will be directed to the request creation page.

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On the request creation screen, you need to fill out the form. Enter your email address, CoinW User number, a description of your issue, and its type. If you have any additional documents or screenshots you would like to include, upload them under the "_attachments_" section.

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After filling out the form, please click the "_Submit_" button to send it. Our teams will resolve your issue as quickly as possible.
